“Gangfeng”basis on the customer trust. When start producing after signed the contract, there will be marked on every mould a unique number to facilitate the daily work of information communication,recording recognition
and query, at the same time, collect customer files according to the mould number to provide convenient, strong
support for the after-sale service.
Company set up special management service department, from some of practical experienced employees, think everything for customers, specifically responsible for the mould repair and after-sale service.
The mould guaranteed to be repaired for free if quality issue happened not because of human destroy within 1 year. After one year charge for repairing will be just original cost of mould, those mould which because of long tie used will be discussed with customer for reasonable charge for repairing.
After mould repaired ,we will qualified the sample test and feedback to customer for confirmation.
If the mould need to be modified or added some parts,the charge parts will be discount than market.
Management services department is responsible for mould maintenance, contact, consult and arrange the plan, meanwhile contact and related repair information should be recorded into the customer file
We will tracking the after-sale service get opinions from customer periodically, collect the information to improve product quality gradually.
and query, at the same time, collect customer files according to the mould number to provide convenient, strong
support for the after-sale service.
Company set up special management service department, from some of practical experienced employees, think everything for customers, specifically responsible for the mould repair and after-sale service.
The mould guaranteed to be repaired for free if quality issue happened not because of human destroy within 1 year. After one year charge for repairing will be just original cost of mould, those mould which because of long tie used will be discussed with customer for reasonable charge for repairing.
After mould repaired ,we will qualified the sample test and feedback to customer for confirmation.
If the mould need to be modified or added some parts,the charge parts will be discount than market.
Management services department is responsible for mould maintenance, contact, consult and arrange the plan, meanwhile contact and related repair information should be recorded into the customer file
We will tracking the after-sale service get opinions from customer periodically, collect the information to improve product quality gradually.